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Platinum Services Safety Measures

While many aspects of your Platinum Services experience will remain the same, we have implemented new measures throughout for your safety and protection.

Platinum Services Safety Measures

1. We encourage you to pre-book Platinum Services online before arriving at the airport and to download your booking confirmation.

2. Platinum Services operates contactless entry and exit at the car park.

3. Hand sanitisers are available throughout your Platinum Services journey in addition to your personal hand sanitisation pack that you will receive also.

4. Plexiglass screens have been installed at the reception area also.

5. The Platinum team will be wearing face masks at all times when assisting you. All passengers should wear a face mask during their Platinum Services journey.

6. Each suite is fully cleaned and sanitised using our handheld sanitiser units after use and sealed until next used.

7. To maintain social distancing, we are advising clients to screen one at a time through Security where a member of the team will assist you in addition to the Security team. All Security staff will be wearing face masks and social distance markers and hand sanitisers are in place at Security. If a body search is required, Security Staff will wear full face visors. We ask that all passengers use the hand sanitiser provided in the Security screening area.

8. The Platinum team will use larger vehicles where possible to support social distancing measures to chauffeur you to your aircraft. Plexiglass screens have been installed and all vehicles are fully cleaned and sanitised after each use.

9. Each meeting room layout has been reconfigured to support social distancing.

10. The same safety measures are in place for the arriving passenger Platinum Services journey. 

Please see our infographic below which details the safety measures that have been implemented throughout Dublin Airport.


View Safety Measures

Can I cancel my Platinum Services booking if my travel plans are cancelled or changed due to COVID-19?

Yes, a full refund will be given for any cancellations made at least 48 hours in advance of the time the service was scheduled to be provided. A 50% refund will be given for cancellations that are made less than 48 hours but more than 24 hours in advance of the time the service was scheduled to be provided. Please note that cancellation includes decreasing the number of passengers on the booking. No refunds will be made in respect of any “no shows” or cancellations made with less than 24 hours’ notice. All refunds will be made to the original card or payment method on which the initial payment was made. You can make cancellations by calling our telephone booking and enquiry line on +353 1 814 4895 or by emailing platinumservices@dublinairport.com or by using our online booking portal service.

COVID-19 Travel Guidelines

You can view our COVID-19 safety measures video and travel guidelines here.


View our full list of COVID-19 related travel FAQs here.

Contact Us

Platinum Service Staff at entrance

Platinum Services Sales and Bookings

Telephone number: +353 1814 4895

By Email: platinumservices@dublinairport.com

We are open daily, Monday to Sunday, so please contact us at anytime.

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