Frequently Asked Questions

PRM stands for Person with Reduced Mobility. A PRM passenger is any passenger who requires assistance to help them through their airport journey and with boarding or exiting and aircraft.  

PRM assistance is support or help that facilitates the safe transfer of a PRM passenger through an airport from their point of arrival at the airport to their point of departure from the airport. 

There are a range of supports available; Wheelchair Assistance using an airport or own personal wheelchair, Meet and Assist, HD Sunflower Lanyard program, use of passenger buggy (Terminal 1 only) and assistance getting to and boarding the aircraft.

Yes. There are two PRM changing places at Dublin Airport. 

• Terminal 1: Located before Security Screening in the arrivals hall, beside Shop & Collect desk. 
• Terminal 2: Located after Security Screening in the shopping area, beside the washrooms. 

Yes. Both changing rooms have an overhead hoist. 

• The OCS Desk in Terminal 1 is located on the departure floor, facing check-in area 11. 
• The OCS Desks in Terminal 2 are located on the lower floor, beside the Aer Lingus check-in desks and at the US Carrier check-in desks. 

Yes, you can use your own wheelchair in Dublin Airport, for information regarding wheelchair specifications please check with your airline prior to travel. 

Passengers are responsible for their own luggage. OCS will assist passengers with luggage when necessary, for instance, at Security screening but the sole responsibility is with the passenger.

Pre-booking is available on our website. Before you book, please identify yourself as a Reduced Mobility Driver so we can give you access to the Reduced Mobility Parking (PRM) area and a preferential parking rate. Please note, booking is subject to availability.

Dublin Airport has more than 90 spaces designated for disabled parking permit holders, located in the two main Short-Term Car Parks, and there are five spaces in each zone of the Express Red Car Park. 

Passengers who require assistance to get from the car parks to the terminal and onwards to their gate can contact OCS our assistance service provider using the help points located in the carparks. Once you advise of your arrival to one of the help points, an OCS team member can come to you and bring you to the terminal. 

Trolleys can be found at the departures level and in the arrival’s baggage hall in both Terminal 1 and Terminal 2 and can also be found in the short-term car parks.

For passengers travelling through Terminal 1 who are departing from Gates 101-121, there is a buggy service available from 05.00-22.00 daily, this buggy is located just before the walk to Gates 101-121 gates.

No, it does not need to be pre-booked, however, it is recommended that you pre-book any assistance needed 48hrs before your flight departure time. The assistance buggy can be boarded at the location just before the walk to Gates 101-121 commences.

If your gate changes and you need assistance, please refer to our interactive map to find the nearest Help Point, alternatively you can ask a member of staff who will be happy to assist you.

Yes, you can bring your walking stick/crutches through security. They will be screened along with your other personal belongings.

• Yes, baby food or food for people on special diets is allowed, as are medicines. 
• Passengers are allowed to bring these items through the screening points in the quantities needed during their trip and should ask for the red tray where these items can be placed separately from hand baggage and other liquids, gels or pastes at Security screening. 
• Passengers may be required to demonstrate that what they are carrying is for genuine purposes, such as a medical/doctor/physician’s note. 

The EU aviation security regulations allow some exemptions to the restrictions. These include essential medicines and dietary requirements in liquid form, for example baby-food or food for people on special diets. Passengers are allowed to bring these items to the screening points in the quantities that they need during their trip. However, as a safeguard, additional screening may be required. 

Yes, passengers are allowed to bring essential medication and dietary requirements in liquid form of greater than 100ml in volume. We recommend you bring any medication you may need for your trip in your hand luggage in a clear resealable bag. They should be labelled with a prescription or doctor’s letter which may be required to certify it is an essential item.

Additional screening may be required, so please present the items to the Security Officer, and ask for their guidance.  

Yes, sharps bins are located at Security Screening, please inform a security officer should you need to use them. 

If you have a diabetes-specific medical device, please inform the security officer prior to screening. While our body scanners do not use x-rays, instead, they operate using micro-millimetre waves which are safe and non-invasive. Please check the guidelines of your medical device as some of the more recent devices may not be exposed to micro-millimetre waves. Please let our security officer know if you need them to be aware of any pain (i.e. surgery) or medical equipment to ensure extra care is taken. Alternatively, passengers can request to opt out of going through the C3 Scanners, which will be conducted in a separate private area, If you have a wheelchair, or other medical equipment, this will be subjected to search, via, x-ray, hand search or ETD, this is standard procedure. 

Yes, there are courtesy telephones located throughout the terminal building which go directly to the Information Centre. 

Yes, if the passenger informs the assistance provider and has allowed sufficient time ahead of their boarding time in the airport. Pre-booking will help with allowing time for shopping / restaurants.

Yes, if the passenger informs the assistance provider and has allowed sufficient time ahead of their boarding time in the airport. Pre-booking will help with allowing time for shopping / restaurants.

If you have separately booked a lounge, you can notify your assistance provider on the day. They will bring you to the lounge and collect you from the lounge at the appropriate time to bring you to your gate for boarding. Please allow sufficient time to avail of the lounge.

Dublin Airport has two purpose built sensory rooms, designed to help calm passengers who might feel overwhelmed in busy and unfamiliar airport surroundings, located in both Terminal 1 and Terminal 2. 

The sensory rooms are located after Security; in Terminal 1 near the 200 Gates and Terminal 2 near the 400 Gates.

You can locate them by clicking here or by viewing our interactive map. 

Depending on the passenger’s requirements, user will have the option to transform the room from a calming and relaxing environment to a stimulation interactive space full of light, colour and sound. The sensory room includes a relaxing bubble wall, infinity lights, tactile panels, bean bags, comfortable seating, interactive educational boards to promote dexterity and motor skills, a calming corner and much more. Communication boards unique to the Airport Journey are available in both rooms.

The use of a room is free to passengers departing from the airport, with 60-minute bookings available through a booking system.

Please click here to book a sensory room.

Due to availability and demand, the Sensory Room must be pre-book at least 12hrs in advance. Please note, booking closes at midnight for use on the following day.

No, the sensory room is free to book.

No, food or drink is not permitted in the sensory room.

 Yes, you can bring your assistance dog through Dublin Airport.

If you have separately booked Fast Track, you can notify your assistance provider on the day, and they will facilitate you through Fast Track. If you have not booked Fast Track or it is not part of your ticket, your assistance provider will bring you through the standard security queue. 

The Important Flyer can be used to assist passengers through aspects of the airport journey more smoothly, for instance it can be shown to staff at security screening or at immigration areas to be processed as efficiently as possible. 

You are permitted to bring with you as a pre-booked Important Flyer lanyard /wristband holder three members of your travelling party through Fast Track. If you are travelling with a larger party, they will use the general security screening lanes. Please note if you are travelling through CBP you are permitted to bring one additional person with you only. Please note, this is subject to availability. 

We understand that many individuals with autism/non-visible disabilities can find travelling through the airport a very difficult and scary experience. The wristband/lanyard can be used to assist you through aspects of the airport journey more smoothly. For example, it can be shown to the staff at the security or immigration areas to ensure they are aware of the need to complete the process as efficiently as possible. 

No. The Dublin Airport Important Flyer lanyard/wristband is unique to and recognised only in Dublin Airport.  

Please contact us via email at prm@daa.ie. 

Yes. All our staff at Dublin Airport are trained to recognise the sunflower lanyard. 

No, your HD Sunflower Lanyard does not allow you to access Fast Track, however, should you need to use the Assistance Lane, you and three members of your travelling party may use the Assistance Lane, this lane will guide you through the initial queuing system and a security officer will then advise you which lane to go through for security screening. Please note, if you are travelling through CBP you are permitted to bring one additional person with you only. 

Yes. You can request a Sunflower Lanyard through the PRM assist mobile app which is available to download on the Apple App store and the Google Play store.

Yes, we provide Familiarisation Tours for passengers with ASD/SPD/ADHD who have a confirmed upcoming flight booking so they can become acquainted with the airport and its procedures to build confidence and practice the travel experience in a safe and supported way before their flight. 

These tours are available Monday to Friday from 1000-1400 and we would need confirmation of a flight booked so we can arrange a suitable date prior to the planned flight to tailor the experience to the correct terminal.  

A familiarisation tour is an opportunity for a passenger(s) who may find the airport challenging to come in and be guided by a designated member of staff who will walk them throughout each step of the airport journey to help them prepare for the upcoming flight and to ease any stress or worries they may have. Each tour will take 1.5/2hr approx. 

To book a familiarisation tour please send an email with flight and passenger(s) details to prm@daa.ie. We recommend that passengers with ASD/SPD bring one other person with them for the tour, (e.g. Child and parent or Person and Carer), the person may also want to wear ear defenders/eye protection (e.g. sunglasses) on the day. Person(s) attending the tour will need a valid passport or driving licence to receive and escort pass for the tour. 

Yes, we have 180 audio hearing loops across both terminals. 

Yes, routes into terminal buildings are fully accessible with tactile paving and dedicated areas located outside the main doors allowing for easy access. 

Yes, Dublin Airport provides braille signage throughout its terminals to assist visually impaired passengers.

Yes, Dublin Airport offers several help points for passengers requiring assistance, we have Reduced Mobility Help Points located across the campus and terminals, Assistance can be arranged from these points via the call button or by calling the number displayed at the help point.

All passenger areas are accessible by lift (elevator).  The location of lifts are marked on directional signage across the terminals.  However, if you require assistance locating the nearest lift, please ask a member of staff who can direct you.  Dublin Airport complies with Part M of the Building Regulations and aims to enable and support the independent movement of all passengers.  If you would like information on mobility assistance, please click here.