Passenger Special Assistance
For passenger special assistance help and support, please read our frequently asked questions below where you might find the answer you are looking for. If you want to contact us, please use the form further below.
Frequently asked questions
To read some of our frequently asked questions in relation to reduced mobility, please click here.
If you require any additional information, please complete the form below.
Our range of family friendly services are designed to help get your family trip off to great start. Click here for some useful information to help you prepare.
If you require any additional information, please complete the form below.
At Dublin Airport, we are committed to helping passengers who may require additional support and assistance. Click here for information on our important flyer lanyard/wristband, and how you can request this assistance.
If you require any additional information, please complete the form below.
No, it does not need to be pre-booked, however, it is recommended that you pre-book any assistance needed 48hrs before your flight departure time. The assistance buggy can be boarded at the location just before the walk to Gates 101-121 commences.
There is a drop off zone on the departure road at Terminal 1.
The OCS desk is located just inside the last door, on the left.
There is a drop off/collection zone at Terminal 2.
The OCS desk is located at the check-in area, ground level beside the Aer Lingus check-in area.
Pet policies differ among individual airlines and some airlines will only carry guide/assistance animals, like guide dogs, and practically all airlines require advance booking. Please contact your airline to find out more.
Contact details for airlines departing from Dublin airport can be found here.
Click here for useful information when travelling with pets.
