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Passenger Special Assistance

Frequently asked questions

Are you flying from Dublin Airport this summer? We want to ensure you have a smooth journey through our terminals, so we've put together some handy travel tips here, to help you prepare.

You can also visit our FAQ page for all your travel advice queries.   

Dublin Airport is dedicated to providing accessibility and assistance for people with reduced mobility. To request assistance or see what facilities we have for passengers with reduced mobility, please click here.
 

To read some of our frequently asked questions in relation to reduced mobility, please click here.

If you require any additional information, please complete the form below. 

Our range of family friendly services are designed to help get your family trip off to great start. Click here for some useful information to help you prepare.

If you require any additional information, please complete the form below. 

At Dublin Airport, we are committed to helping passengers who may require additional support and assistance. Click here for information on our important flyer lanyard/wristband, and how you can request this assistance.

If you require any additional information, please complete the form below. 

Located in Terminal 2, Dublin Airport has a purpose-built sensory room aimed at helping calm passengers who might feel overwhelmed in busy and unfamiliar airport surroundings.
 
The new space is located after security screening in Terminal 2, just before the 400 gates, and is designed specifically for people with autism, dementia, cognitive impairment or other special needs.
 

The room is free to passengers departing from the airport with 60-minute sessions available through a booking system. To book the room, please email prm@ocsireland.com.

Click here to find out more information on this service.

No. The assistance buggy does not need to be pre-booked. The buggy can be boarded at a location just before the walk to Gates 101-121 commences.   

There is drop off/collection zone on the departure road at Terminal 1. The OCS desk is located just inside the last door, on the left. 
 
There is a drop off/collection zone at Terminal 2. The OCS desk is located at the check-in area, ground level beside the Aer Lingus check-in area.

Pet policies differ among individual airlines and some airlines will only carry guide/assistance animals, like guide dogs, and practically all airlines require advance booking. Please contact your airline to find out more.

Contact details for airlines departing from Dublin airport can be found here.       

Click here for useful information when travelling with pets. 

Please complete the form below and we will get back to you as soon as possible. 
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