Frequently Asked Questions

Airport Club is an annual membership for frequent flyers passing through Dublin Airport and offers them annual services and benefits.

The benefits are:

• Unlimited use of Fast Track. To find out more about Fast Track, click here.
• Parking in Express Red, Short Term or Executive Parking.
• Unlimited access to all Dublin Airport (daa) lounges. To find out more about our lounges, click here.
• You can also avail of a 10% discount on purchases in Dublin Airport Duty Free in both Terminals (excluding tobacco, Charlotte Tilbury, Chanel and gift vouchers).

Click here and choose the plan most suited to your needs, proceed to fill in the application form and make the relevant payment. 

After you join Airport Club, you will receive an email with instructions on how to download your digital membership card using your membership details. A guide on how to activate your digital membership card can be found here. You will also receive a physical card in the post within 7-10 working days from purchase, which you can also use as soon as you receive it.

If you are an existing Airport Club member, a guide on how to activate your digital membership card can be found here. Or after you have just joined or renewed your Airport Club membership, you will receive an email with instructions on how to download your digital membership card using your membership details. A guide on how to activate your digital membership card can be found here.

Please note, you may not be able to add your digital membership card if using a VPN. Please ensure you are connected to a Wi-Fi or 4G/5G network without a VPN.

Yes. A guide on how to activate your digital membership card can be found here.

Yes, you will be able to avail of your membership benefits and offers if you can show your active Airport Club membership card. This can be the physical membership card or digital membership card in the Dublin Airport App.

Yes, you can continue using your physical Airport Club membership card. This will arrive within 7-10 working days after joining Airport Club. If you wish to avail of your membership benefits sooner, you can add your digital membership card to the Dublin Airport App.

Only the named membership card holder can use the Airport Club service. To ensure your safety, all card type usage is monitored. If we detect any unusual activity, your membership will be frozen, and we will contact you immediately.

No, you will have to remove your current digital membership card and add your new card. You will need your new eight-digit membership card number and the email you used to purchase your membership. A guide on how to activate your digital membership card can be found here.

Yes, you can re-add your digital membership card to the Dublin Airport App. Enter the eight-digit number found underneath the barcode on the back of your physical Airport Club membership card and the email address you used to purchase your membership.

If you are having difficulty adding your digital membership card to the Dublin Airport App, please contact the Airport Club team by completing the contact form here.

Please note, you may not be able to add your digital membership card if using a VPN. Please ensure you are connected to a Wi-Fi or 4G/5G network without a VPN.

Yes, you can store your digital membership card on multiple devices. However, only the named membership card holder can use the Airport Club service. To ensure your safety, all card type usage is monitored. If we detect any unusual activity, your membership will be frozen, and we will contact you immediately.

12 Month purchase

• If you have purchased a 12-month membership you will pay the amount posted on the website relevant to the card you have selected.
• When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
• Your membership will expire 12 months after the date of registration.
• You will then need to renew your membership via the Airport Club website. 

6 Month purchase

• If you have purchased a 6-month membership you will pay the amount posted on the website relevant to the card you have selected.
• When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
• Your membership will expire 6 months after the date of registration.
• You will need to renew your membership via the Airport Club web site.

Airport Club digital membership cards are active from the time you download your membership card to the Dublin Airport App. Instructions on how to download your membership can be found here. You will also receive a physical card in the post within 7-10 days working days from purchase, which you can also use as soon as you receive it. 

After you join Airport Club, you will receive an email with instructions on how to download your digital membership card using your membership details. A guide to activating your digital membership card can also be found here.

You can expect to receive your Airport Club membership pack within 7-10 working days.

Present your Airport Club membership card to the security staff at the Fast Track security entrance. Your boarding card will be scanned and then your membership card. To find out more about Fast Track, click here.

No, Fast Track is only opening during the hours below:

• Terminal 1: From 04:00 to 21:00
• Terminal 2: From 04:00 to 18:00
  

You can only avail of the 10% discount in Dublin Airport Duty Free shops. This discount will exclude the following purchases – Chanel, Charlotte Tilbury, Tobacco, selected high end alcohol and gift cards. The other shops are concessionaires and do not offer discounts to Airport Club members.

As a Gold or Blue Airport Club member you can avail of a selection of lounges in Terminals 1 and 2, including The East Lounge and the 51st&Green lounge which is located after US Preclearance.  To find out more about our lounges, click here. All that is required is to show your membership card with your membership number at reception.

Please note that access to the lounge is subject to availability and we will redirect you to the closest available lounge should we not be able to accommodate you. Gold members can bring a plus one with them to the lounge, however they must arrive with you and also be travelling on the same flight.

As a Gold or Blue Airport Club member you can avail of a selection of lounges in Terminals 1 and 2, including The East Lounge and the 51st&Green lounge which is located after US Preclearance.  To find out more about our lounges, click here.

All that is required is to show your membership card with your membership number at reception. Please note that access to the lounge is subject to availability and we will redirect you to the closest available lounge should we not be able to accommodate you. Gold members can bring a plus one with them to the lounge, however they must arrive with you and also be travelling on the same flight.

No, snacks and drinks are included in the price, along with Wi-Fi, luggage storage and shower facilities.

Please note: complimentary alcoholic beverages are limited to two per person as per the terms and conditions. Alcoholic beverages may only be consumed by persons over the age of 18. 

If you refer a friend, family member or colleague who joins Airport Club for 12 months, we will send you a voucher to spend in Dublin Airport Duty Free.

• 12 month Red referral €20 voucher
• 12 month Blue or Green referral €35 voucher
• 12 month Silver referral €50 voucher

They simply need to enter your Airport Club membership number in the ‘Refer a Friend Membership Number’ box when joining Airport Club and we’ll look after the rest. The membership number is the 6 digit number located on the front of the card.

If your card is refused, please contact the Airport Club administrator by completing the contact form here.

Please be aware that you can only avail of the 10% discount in Dublin Airport Duty Free shops. This discount will exclude the following purchases – Chanel, Charlotte Tilbury, Tobacco, selected high end alcohol and gift cards. The other shops are concessionaires and do not offer discounts to Airport Club members.

Unfortunately, unless you can produce your Airport Club card you will not be able to avail of member benefits and offers.

If you lose or damage your Airport Club card please contact the Airport Club administrator by completing the contact form here.

We will then issue you with a new Airport Club card. You may continue to avail of your membership benefits if you have added your digital membership card to the Dublin Airport App. Instructions on how to download your digital membership card can be found here.

Yes you can use your membership card in both Terminals at Dublin Airport. You must provide your boarding card with your membership card for validation.

The Airport Club card is only valid in Dublin Airport and is not valid in any other airport.

No. Only the named membership card holder can use the Airport Club service. To ensure your safety, all card type usage is monitored. If we detect any unusual activity, your membership will be frozen, and we will contact you immediately.

Yes, personal information that you provide to us on the Airport Club application form will be processed by Dublin Airport securely and for the sole purpose of operating Airport Club.

Dublin Airport may be obliged to disclose your data to third parties who provide services to Dublin Airport in operating Airport Club such as, companies who print Airport Club cards on our behalf. All data is processed securely and no third party provider will retain member information.

Yes. To correct or update any personal data held by Airport Club, please contact the Airport Club administrator by completing the contact form here.

You can also make changes to your data when you are renewing your membership.

To unsubscribe from Airport Club please contact the airport club administrator by completing the contact form here and return your membership card to the following address;

Airport Club, 3rd Floor, Cloghran House, Dublin Airport, Ireland.

If you wish to unsubscribe for any reason from membership of Airport Club within 14 days from the date on which you made the purchase, and have not yet started using any of the services available to members of Airport Club, you will receive a full refund.

If however, you wish to unsubscribe and have started using any of the services of Airport Club you will not be entitled to a refund of the full amount and will be charged for services used at applicable rates. See terms & conditions for further information.

For Green, Silver and Gold Cards you do not need to pre-book the car park in advance. You just drive up to the barrier of your designated car park where your registration plate will be scanned, and if correct, the barrier will lift automatically on entry.

Should the barrier fail to lift, please scan your membership card to lift the barrier, or press the buzzer and speak to car park controllers and provide details of your membership card.

If you have a Silver membership you are entitled to park in the Short-Term Car Parks in T1 and T2. However, you are not permitted to park anywhere on Level 3 of the T2 Short Term Car Park as this is reserved for Drop & Go Parking and Gold Airport Club members only.

In order to identify your parking membership and validate your parking privileges, the system depends on you using the car with the license plate details provided when registering for your Airport Club membership.

If you attempt to enter the car park with a different car to that provided during the registration process the system will prompt you to insert a credit or laser card or take a ticket. You should notify the Airport Club and car parks team by email should you intend to use a different car, up to 3 days prior to travelling. Please contact the Airport Club administrator by completing the contact form here.

At the car park entry:

If the barrier does not rise, you can scan your digital membership card in the Dublin Airport App at the car park barrier. Alternatively, you can press the call for help button.

At the car park exit:

If your license plate was not recognised when entering the car park, it may still be recognised when exiting. However, if the barrier does not rise, you can scan your digital membership card in the Dublin Airport App at the car park barrier. Alternatively, you can press the call for help button.

Please note you may only have one vehicle parked in any car park at any one time. Membership car park usage is monitored and only the named membership card holder can use the Airport Club parking service. To ensure your safety, if we detect any unusual activity or excessive usage, your membership will be frozen, and we will contact you immediately.

If you wish to change your car on your Airport Club membership or use a different car on one occasion, Please contact the Airport Club administrator by completing the contact form here.

Gold membership provides unlimited use of Fast Track, unlimited use of Executive Airport Parking, unlimited access to Dublin Airport lounges for you and one guest (to find out more about our lounges, click here), a complimentary one way journey through Dublin Airport's luxury private Terminal, Platinum Services (for you and one guest) and a 10% discount in in Dublin Airport Duty Free.

To book your complimentary Platinum Services journey (for one person) as an Airport Club Gold Member, please contact the Airport Club administrator by completing the contact form here.

Before your membership expires, we will send you a reminder email 1-2 weeks prior to this, as a prompt to renew your membership. To renew, please follow the instructions in this email.