Frequently Asked Questions

Airport Club is a membership programme for frequent users and business travellers using Dublin Airport. Membership of Airport Club means you can enjoy annual services and benefits which will help you on your way through Dublin Airport.

The benefits are:

• Unlimited use of Fast Track. To find out more about Fast Track, click here.
• Parking in Express Red, Short Term or Executive Parking.
• Unlimited access to all Dublin Airport (daa) lounges. To find out more about our lounges, click here.
• You can also avail of a 10% discount on purchases in The Loop in both Terminals (excluding tobacco, Charlotte Tilbury, Chanel and gift vouchers).

Click here and choose the plan most suited to your needs, proceed to fill in the application form and make the relevant payment. 

You will then be posted your membership card which will be available to use as soon as you have received it.

12 Month purchase

• If you have purchased a 12 month membership you will pay the amount posted on the website relevant to the card you have selected.
• When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
• Your membership will expire on the last day of the twelfth month from registration.
• You will then need to renew your membership via the Airport Club website. 

6 Month purchase

• If you have purchased a 6 month membership you will pay the amount posted on the website relevant to the card you have selected.
• When you have completed your registration, you will be diverted to the payment page where you will enter your card details. You will then receive an automated email notification confirming your purchase.
• Your membership will expire on the last day of the sixth month from registration.
• You will need to renew your membership via the Airport Club web site.

Your card is active from the time you receive it in the post and you can start using it then.

Once we have received your application form and payment you will receive your confirmation email within 24 hours. You can expect to receive your Airport Club membership pack within 10 working days.

Present your Airport Club membership card to the security staff at the Fast Track security entrance. Your boarding card will be scanned and then your membership card. To find out more about Fast Track, click here.

No, Fast Track is only opening during the hours below:

• Terminal 1: From 04.00 to 21.00
• Terminal 2: From 04.00 to 18:00
  

Present your boarding card and Airport Club membership card to The Loop sales assistant when paying for purchases.

You can only avail of the 10% discount in The Loop shops, excluding tobacco, Charlotte Tilbury, Chanel and gift vouchers.

The other shops are concessionaires and do not offer discounts to Airport Club members.

As a Gold or Blue Airport Club member you can avail of a selection of lounges in Terminal 1 and Terminal 2, including The East Lounge and the 51st&Green lounge, which is located after US Preclearance. To find out more about our lounges, click here. To gain entry, all you need to do is show your membership card with your membership number at reception.

Yes, snacks and drinks are included in the price, along with Wi-Fi, luggage storage and shower facilities.

Please note: complimentary alcoholic beverages are limited to two per person as per the terms and conditions. Alcoholic beverages may only be consumed by persons over the age of 18. 

If you refer a friend, family member or colleague who joins Airport Club for 12 months, we’ll pop a voucher for The Loop in the post to you.

• 12 month Red referral €20 voucher
• 12 month Blue or Green referral €35 voucher
• 12 month Silver referral €50 voucher

They simply need to enter your Airport Club membership number in the ‘Refer a Friend Membership Number’ box when joining Airport Club and we’ll look after the rest.

If your card is refused you should contact the airport club administrator, by telephone at +353 1 9440 440 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), or by email at airportclub@dublinairport.com.

Please be aware that you can only avail of the 10% discount in the The Loop shops. All other concession shops do not offer this discount.

Unfortunately, unless you can produce your Airport Club card you will not be able to avail of member benefits and offers.

If you lose or damage your Airport Club card please contact the airport club administrator by telephone at +353 1 9440 440 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), you can also contact us by email at airportclub@dublinairport.com 

We will then re-issue you with a new Airport Club card.

Yes you can use your membership card in both Terminals at Dublin Airport. You must provide your boarding card with your membership card for validation.

The Airport Club card is only valid in Dublin Airport and is not valid in any other airport.

No, your Airport Club membership is exclusively for your use only. Should you transfer your card to somebody else your membership will be cancelled immediately.

Yes, personal information that you provide to us on the Airport Club application form will be processed by Dublin Airport securely and for the sole purpose of operating Airport Club.

Dublin Airport may be obliged to disclose your data to third parties who provide services to Dublin Airport in operating Airport Club such as, companies who print Airport Club cards on our behalf. All data is processed securely and no third party provider will retain member information.

Yes. To correct or update any personal data held by Airport Club please contact airportclub@dublinairport.com

You can also make changes to your data when you are renewing your membership.

To unsubscribe from Airport Club please email us at airportclub@dublinairport.com and return your membership card to the following address;

Airport Club –3rd Floor, Cloghran House, Dublin Airport, Ireland.

If you wish to unsubscribe for any reason from membership of Airport Club within 7 working days from the date on which you receive your card, and have not yet started using any of the services available to members of Airport Club, you will receive a full refund.

If however, you wish to unsubscribe and have started using any of the services of Airport Club you will not be entitled to a refund. See terms & conditions for further information.

For Green, Silver and Gold Cards you do not need to pre-book the car park in advance. You just drive up to the barrier of your designated car park where your registration will be scanned and if correct the barrier will lift automatically on entry.

Red and Blue Cards do not include car parking.

• Take the same car of the licence plate details you provided when making the booking.
• Bring your booking confirmation email. You can have this printed or on your phone.
• Drive to your pre-booked car park and stop at the entry barrier.
• The barrier will read your vehicle license plate and once it matches the license plate details you provided when you booked online, the barrier will automatically lift.

• Drive to your designated car park.
• Stop at the entry barrier.
• The system will read your vehicle license plate and once it matches the license plate details provided in your Airport Club registration the barrier will automatically raise.
• Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the grey reader at the barrier.

Please note that vehicle license plates which do not comply with Vehicle Registration and Taxation (Amendment) Regulations, 1999 or DVLA(NI) or DVLA license plate regulations may not be recognised.

In order to identify your parking membership and validate your parking privileges, the system depends on you using the car with the license plate details provided when registering for your Airport Club membership.

If you attempt to enter the car park with a different car to that provided during the registration process the system will prompt you to insert a credit or laser card or take a ticket. You should notify the Airport Club and car parks team should you intend to use a different car by email on airportclub@dublinairport.com.

At the car park entry:

If, following your arrival at your designated car park entry, the barrier does not rise:

• Keep your white card in your car in the event that the barrier does not open. You can use this card to activate the barrier by tapping the Grey reader at the barrier.
• Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.
  

At the car park exit:

Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if, following your arrival at the car park exit, the barrier does not rise:

• Please use the white card you were supplied with when you purchased your membership card. Tap this white card at the grey reader which should let you exit.
• Press the button for help and present your details to the administrator. Also let them know that you are an Airport Club member.

If you wish to change your car on your Airport Club membership or use a different car on one occasion please contact the airport club administrator by telephone at +353 1 9440 440 (Regularly monitored 9am to 5pm weekdays – 24 hour voicemail service), you can also contact us by email at airportclub@dublinairport.com.

Gold membership provides unlimited use of Fast Track, unlimited use of Executive Airport Parking, unlimited access to Dublin Airport lounges (to find out more about our lounges, click here), a complimentary journey through Dublin Airport's luxury private Terminal, Platinum Services (for one person) and a 10% discount in The Loop.

To book your complimentary Platinum Services journey (for one person) as an Airport Club Gold Member, please contact the following:

T: + 353(0)1 9444895

E: platinumservices@dublinairport.com

Before your membership expires, we will send you a reminder email 1-2 weeks prior to this, as a prompt to renew your membership. To renew, please follow the instructions in this email. For any queries, you can contact the team by phone: +353 1 9440 440 (9am to 5pm weekdays or 24-hour voicemail service) or by email: airportclub@dublinairport.com.